We have compiled the following list of hospital and community services and commented on temporary access and service provision.  We have now included a section on support resources for the partners.  We want to ensure frontline staff have the most up to date information to support care decisions.

Geriatric Community Programs

Central Intake for Specialized Geriatric Services
Specialized Geriatric Services (SGS) Central Intake is designed to be a simplified streamlined intake process with one referral form and one contact number.
Please complete the Referral forms for Geriatric Assessment Outreach Teams & Geriatric Day Hospitals services.

Geriatric Assessment Outreach Team (GAOT)
Accepting Referrals through Central Intake for Specialized Geriatric Services
Completing comprehensive geriatric assessments by telephone.

Geriatric Day Hospital

Bruyere Day Hospital
Accepting Referrals

QCH Day Hospital
Temporarily not accepting new referrals, please forward referrals through Central Intake for SGS

TOH GMAS & Day Hospital
Accepting referrals through Central Intake
Urgent in-person appointments only, if no COVID-19 Symptoms/risks.
Conducting wellness checks | Select Follow-up telephone assessments available

Cornwall Day Hospital
Accepting referrals, telephone consultation, and wellness checks.

Pembroke Day Hospital
Accepting referrals through Central Intake
Conducting wellness checks with patients 2-3/week | MD completing telephone appointments.

Geriatric Mental Health & Behavioural Support

Accepting Referrals | 613-562-9777
Virtual consultations/telephone psychosocial assessments | Telephone follow-up with all active patients.
Urgent home visits occurring for case management and psychiatric Consultation.

Mental Health Crisis Line
Available 24 /7 | 1-866-996-0991

Community Addictions & Mental Health Center
Accepting Referrals | Telephone contact only.

Access to reputable Public Health resources, Practical Tips, Wellness Strategies, Family Care Partner resources

Mental health Services of Renfrew County
Accepting referrals. Urgent home visits available. Telephone & Virtual assessments available.

Community Supports

Centralized Access for COVID-19 Community Services – Champlain Community Support Network
The COVID-19 Community Response site is live. This regional centralized site will support seniors and adult living with a physical disability to access community supports such as Transportation, Grocery delivery, Meals on Wheels, and Telephone Safety Checks.

LHIN Home & Community Care
Accepting referrals. Priority in-home services available.
Priority telephone services available.
Waitlist for Personal Support Services.

Going Home Program
Frozen and/or hot meals and transportation.  Increased the quantity of meals to 20 if required by patient need.
Home making and personal support services suspended.

Accepting referrals.
Calling all new/existing clients to provide support and assess urgent needs. Work with community partners to ensure clients have access to essential services.

West End Integrated Falls Prevention Program
Accepting referrals | T: 613-820-4922 x 3560

Renfrew County

Geriatric Mental Health Outreach Team
Accepting referrals | T: 613-735-6500 or 1-877-260-0535 | F: 613-735-4638
Completing telephone assessments for Hospital Inpatients, Long-term Care as well as community living clients.

Geriatric Assessment Team
Accepting referrals | T: 613-735-6500 or 1-877-260-0535 | F: 613-735-4638
Completing telephone assessments for community living seniors for cognition/behaviours, falls prevention, pain, incontinence as well as safety and risk

Renfrew Co Mobile Day Hospital
Closed, accepting referrals | T: 613-732-3675 x 8048 | F: 613-732-6350
Ideal candidates can participate in exercise or group education, have two or more geriatric issues.
Social Isolation calls being made to those clients on their waitlist.

Primary Care Geriatric Assessor
Accepting referrals | T: 613-433-1405 | F: 613-433-5723
Telephone assessments currently available for patients of the following Physicians.

  • Calabogie Medical Practice (Davis, Buxton, Blaine)
  • Renfrew Health Village (Low, DeJesus, Cybulski, Avelino)
  • Renfrew Medical Group (Radke, Arcand, Varrin,Langlois and Wang)
  • Dr Matosh
  • Madawaska Valley Health Team: (Malinowski, Meeking, Atfield, Chen, Dawes, Tiedje)

The Eganville Seniors Home Support
Urgent transportation (chemo and dialysis and medical appointments)
Meals On Wheels, twice/week, 7$ per meal.
Accepting requests for phone checkups in Bonnechere Valley, North Algona, the Algonquin’s of Pikiwakigan & Bromley 613-628-2345

Barry’s Bay and Area Home Support
Telephone reassurance, meals on wheels and Seniors Centres Without Walls. | 613-756-2772

Renfrew and Area Seniors’ Home Support
Telephone reassurance, frozen meals, grocery delivery | 613-432-7691

Arnprior-Braeside-McNab Seniors at Home
Frozen meals, grocery delivery, Meals on Wheels | 613-623-7981

Calabogie and Area Home Support
Grocery & prescription delivery, and frozen meals
Telephone reassurance for Township of Greater Madawaska | (613) 752-2828

Other Services

Dementia Society
Accepting referrals | T: 613-523-4004 x 3116 & online support
10@10 – 10 minutes of movement every weekday Live on Facebook
Social and Recreational Programs participants can do at home through our You Tube Channel.
Virtual Support Groups across Ottawa and Renfrew County almost daily.
Weekly Round Up e-bulletin

Telephone or e-consults available

Friendly Voice Program
Telephone reassurance T: 613-692-9992

Free food kit delivery. Register online.

Retire at Home Ottawa
Meal/prescription delivery, nursing, personal support, housekeeping, etc.
Available 24/7 | 613-798-5111/ 613-369-5100 or After Hours: 613-720-6111 clientcare@affinityhealth.ca


Resources for Health Providers

  • Primary Care – *New* Community support for your older adult patients 
  • Virtual Screening for Cognition by Phil St. John’s.
  • RGPs of Toronto COVID-19 Resource Page, resources to support geriatric care in community, hospital and long-term care across Ontario, updated weekly.
  • Cognitive tools for virtual care (PDF) – commonly used cognitive tools (MoCA, MMSE. RUDAS and mini-CoG) with the visual parts blown up for easy use during virtual assessments. Developed by Dr. Terumi Izukawa, MD, FRCPC.
  • Family Councils Ontario Virtual Visits Toolkit (PDF) – Toolkit for long-term care teams setting up scheduled video calls between older adults and their loved ones.
  • Rehab Care Alliance: Covid-19 Resources
  • McMaster: Optimal Aging Portal Resources for patient and caregivers on staying active and connected.
  • Covid-19 Resources – Canadian Geriatric Society
  • Accreditation Canada and HSO Covid resources
  • COVID-19 in Older Adults (PDF)- updated information on atypical presentations and optimizing care for older adults with COVID-19.
  • CLRI Supports for LTC Team Members – COVID-19 mental health supports for LTC teams, resources for residents, compassionate communication modules.
  • Volunteer program, centralized volunteer portal running on the same premise will be running by Monday, April 6th in both languages. Please contact Jaime Constable at jconstable@ccsn-rscc.org to confirm your volunteer needs for COVID-19 services.

Resources for Patients – Mental Health & Isolation

Resources for Patients – Staying Safe

  • Home Deliveries during the COVID Pandemic (PDF)
  • Champlain LHIN support services to help seniors/adult living disabilities to access community supports such as Transportation, Grocery delivery, Meals on Wheels, and Telephone Safety Checks.

Resources for Patients – Keeping Active

Other Sites & Resources